Delete your BetterStream account
An account is optional in BetterStream. If you created one, you can delete it at any time: in the app, here, or by email.
What gets deleted
- Your sign-in: your email address (or Apple/Google sign-in) and your sessions, for good.
- The TVs linked to your account and when your free trial started. Nothing else is stored with your account. Playlists, logins, favorites and history live only on your devices; delete them there, or uninstall the app.
What stays
- Subscriptions keep running until you cancel them. Cancel first: App Store (Settings → your name → Subscriptions), Google Play (Payments & subscriptions), or for a web purchase the link in your receipt email.
- Purchase records stay with Apple, Google and our payment processor for tax and accounting (typically 7 years). They only hold a random user ID.
- Pro bought in the App Store or Google Play can still be restored on those devices. Pro bought on the web belongs to the deleted account and can't be moved.
Delete it in the app
BetterStream → Settings → Account → Delete account.
Delete it here
or
Signed in as .
Your account was deleted. Your devices sign out the next time they check. Thanks for using BetterStream.
Delete it by email
Send an email from the address of your account to info@kaptivate.io with the subject “Delete my BetterStream account”. We delete it within 30 days and confirm by email. If you signed in with Apple's “Hide My Email”, use the app or this page, or mention the relay address shown in Settings → Account.
More about your data: Privacy Policy.